Refund Policy
Effective April 2023
1. Cancellation Window
Orders can only be cancelled within 5 minutes of placement.
Once our kitchen begins preparation ("Cooking" status), we cannot accept cancellations as the food is freshly prepared to order.
2. Refund Eligibility
Refunds or replacements are provided if:
- The food packaging is significantly damaged upon arrival.
- Items are missing from your delivered order.
- The wrong items were delivered.
3. Process
To report an issue, please send a photo of the food and your Order ID to our WhatsApp within 15 minutes of delivery.